Oto – Policy Page

1. Privacy Policy

1.1 Data We Collect

To deliver ride-booking services, Oto collects the following information:

• Name
• Phone number (WhatsApp number)
• Pickup & drop location
• Live GPS location (when booking a ride)
• Ride history
• Payment details (handled securely via Razorpay)

1.2 How We Use Your Data

• To connect you with nearby drivers
• To calculate fares
• To process secure payments
• To improve our service
• To verify fraud or suspicious activity

1.3 Sharing of Information

We may share limited info with:

• Drivers (name, pickup, drop location)
• Razorpay (for secure payment processing)
• Law enforcement when legally required

1.4 Third-Party Services Used

• WhatsApp Cloud API (Meta)
• Google Maps API
• Razorpay Payment Gateway
• Firebase Realtime Database

1.5 Data Security

We use encrypted communication and secure servers. Payment details are stored and processed by Razorpay, not by us.

1.6 Your Rights

You can request:

• Deletion of your data
• Correction of your information
• A copy of your ride history

1.7 Contact

Email: support@oto.app

2. Terms & Conditions

2.1 Service Description

Oto connects riders and drivers through WhatsApp. Oto is a platform and does not own vehicles or employ drivers.

2.2 User Responsibilities

• Provide accurate pickup and destination details
• Behave respectfully with drivers
• Pay ride charges promptly
• Follow local laws

2.3 Driver Responsibilities

• Provide safe and legal transportation
• Maintain accurate GPS tracking
• Follow Oto safety guidelines

2.4 Payment Terms

All in-app payments are securely processed through Razorpay. We do not store card details.

2.5 Platform Limitations

• Service availability depends on driver availability.
• GPS accuracy depends on device hardware & network.

2.6 Account Suspension

We may suspend users or drivers for fraud, abuse, or violations of these terms.

3. Cancellation Policy

3.1 Ride Cancellation by Rider

You may cancel a ride at any time. However, cancellation fees may apply if:

• The driver has already reached the pickup point
• The driver has waited more than 5 minutes

3.2 Ride Cancellation by Driver

If a driver cancels, you will not be charged any cancellation fee.

3.3 Automatic Cancellations

Rides may auto-cancel if the rider becomes unresponsive on WhatsApp.

4. Refund Policy

Refunds apply only for valid cases, including:

4.1 Refund Eligibility

• Ride not completed
• Double payment or duplicate transaction
• Technical payment failure
• Driver did not arrive or refused service

4.2 Refund Process

Refunds are processed through Razorpay and credited within 5–7 working days.

4.3 Non-Refundable Situations

• Completed rides
• Rider cancelled after driver arrival
• False complaints

5. Payment Policy

5.1 Accepted Payment Methods

• UPI
• Credit/Debit Cards
• Net Banking
• Wallets (where available)

5.2 Payment Security

All transactions are fully encrypted and handled by Razorpay. Oto does not store card numbers or CVV.

5.3 Failed Payments

If a payment fails, Razorpay automatically refunds the deducted amount.

6. Service Delivery

Oto provides instant digital service delivery through WhatsApp. No physical shipping is involved.

7. Contact Information

Business Name: Oto

Email: alan@youroto.org

WhatsApp Support: +91 9188443441

Address: India